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We're here to help! You can reach our friendly support team by email at cs@exclusivecraftcollections.com or by calling us at 215-392-6322. Our team is available from 9 AM to 6 PM EST every day, ready to assist you with any questions or concerns.
2. What payment methods do you accept?
We gladly accept all major credit and debit cards, as well as PayPal, for your convenience.
3. Do you offer free shipping?
While we don’t currently offer free shipping, our rates are highly competitive! You can review shipping rates from your cart at check out.
4. Do you ship internationally?
Yes, we’re thrilled to offer international shipping to select countries. Fees and delivery times vary by location, and these will be calculated at checkout for your ease.
5. How do I apply a discount code?
Applying a discount code is simple! Just enter it in the “Discount Code” box at checkout, and your order total will be adjusted automatically.
6. Can I place a bulk order?
Absolutely! For bulk orders, please email us at cs@exclusivecraftcollections.com or call us at 215-392-6322. Our support team is here from 9 AM to 6 PM EST daily to assist you. If you are a re-seller or high-volume actual user you may also fill out our Wholesale Inquiry Form, and we’ll be delighted to help.
7. How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also log into your account on our website and check the latest updates in the “My Orders” section.
8. Can I change or cancel my order after placing it?
Due to our quick fulfilment process, we have a NO CHANGES, NO CANCELLATIONS policy. Orders are immediately processed and sent to our fulfilment centres to ensure a swift delivery for all customers. For more information, please review our Cancellation Policy.
9. How long does shipping take?
For small parcels within the United States, shipping generally takes 1-6 business days (USPS may take 1-10 business days) once picked up from our warehouse. Lead times may apply before shipping, so we encourage you to check product lead times, especially if selecting expedited shipping. Faster shipping options may also be available, please check several shipping options from your cart at check out.
10. How do I return or exchange an item?
For returns or exchanges, please reach out to our customer support at cs@exclusivecraftcollections.com or call us at 215-392-6322 within 15 days of receiving your order. Items should be unused, in original packaging, and have intact tags. See our Returns Policy for more information.
11. What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery. We’re here to make it right.
12. When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 4 business days and will be credited to your original payment method.
13. Are my personal and payment details secure?
Absolutely! We use industry-standard protections to secure your personal information. Your privacy and security are our top priorities.
