OTP Verification Policy | Exclusive Craft Collections

OTP Verification Policy

Ensuring secure and seamless transactions at Exclusive Craft Collections.

1. Introduction

At Exclusive Craft Collections, we prioritize security and privacy. To enhance transaction safety, we use One-Time Password (OTP) verification before processing payments. This ensures that the mobile number belongs to the user placing the order, reducing fraud and enabling a seamless shopping experience.

2. Why We Require OTP Verification?

✅ Order Security – Confirms the identity of the user placing the order.
✅ Prevent Fraud – Ensures the registered mobile number is valid.
✅ Seamless Checkout Process – Avoids unauthorized transactions.

📌 Important: No promotional messages will be sent to the provided mobile number.

3. How OTP Verification Works

🟡 Enter Mobile Number: Provide your registered mobile number at checkout.

🟡 Receive OTP: A one-time password (OTP) is sent via SMS.

🟡 Enter OTP: Input the OTP on the checkout page.

🟡 Complete Checkout: If correct, your order is processed securely.

4. Data Privacy & Security

We are committed to protecting your personal information.

🔒 Your mobile number will:
✅ Only be used for OTP verification and transaction-related messages.
✅ Never be shared with third-party marketing companies.
✅ Be stored securely and processed in compliance with data protection laws.

❌ No unsolicited messages or promotions will be sent to your number.

5. Who Handles OTP Verification?

We use Twilio, a globally trusted service provider, to send OTPs. Twilio follows strict security and compliance standards, ensuring the confidentiality of your data.

6. Opt-Out & Queries

If you do not wish to receive OTP verification, you may:

✅ Use an alternate payment method that does not require mobile verification.
✅ Contact our support team for assistance with verification issues.

📧 For any questions or concerns, please contact:

Email: cs@exclusivecraftcollections.com

Phone:215-392-6322